TRT was pleased to announce the expansion of TRACSS into Perth at a recent client event. TRACSS is an online customer service dashboard that delivers real-time support tools, service call status and account history.
"After officially launching TRACSS at events in Sydney and Melbourne in February 2008 with excellent feedback, it was just a matter of time before we expanded the offering nationally.
We have a great group of clients in Perth and Western Australia, so we were delighted to be able to get together at a function and demonstrate this service," said Domenic Romanelli, TRT's Managing Director.
At a lunch attended by TRT's Managing Director Domenic Romanelli, Technical Services Manager Cameron Huysmans and Service Delivery Team Leader James Vallejo, clients were shown the key features and benefits of the new solution.
TRACSS, which stands for 'Total RISC Advanced Customer Support Service' is an online portal which gives clients and technicians a central, secure dashboard, consolidating data relevant to each individual business. It enables customers to log requests and review the status of service calls, service notes and more.
Cameron Huysmans, Technical Services Manager at TRT, has been very encouraged by the feedback from around the country and Perth was the same.
"At the event we heard strongly that this is a unique and much-needed solution in the IT industry. Traditionally people would log a support request and wait several hours or even a day or two for action or progress reports.
With TRACSS they get rapid responses and consistent updates that can be monitored online at any time. It removes the frustration of not knowing if a request was received and what exactly is being done about it."
Click here to view the presentation slides from the events
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