As economic uncertainty continues, business leaders are faced with a balancing act between cutting costs and making the smart investments that will position them for renewed growth through the upturn.
More than ever, many businesses are turning to information technology as a way to increase efficiency, cut costs and maximise profits without diminishing the customer value and experience.
Despite the spending freeze in place across the industry in the last six months, TRT has experienced a period of strong growth - primarily in their Managed Services solutions - recently winning contracts from AWB, LeasePlan and Spotless.
This demand is driven by the market's rapid change of focus from growth to efficiency as the top priority in today's economy. IT leaders are being asked to maintain service levels and improve IT performance all in an environment with fewer resources and shrinking budgets.
That's why TRT Managed Services are attractive. They are designed to reduce capital expenditure and overheads, yet carry strict service level agreements to ensure that your security, performance and business objectives are met.
TRT Managed Services in Action
Following a recent restructure, one of our clients made the decision to move to a managed services model for managing their business-critical business systems. Domenic Romanelli, Managing Director of TRT, explained:
"While the IT systems of an organization are absolutely critical, managing a specialist in-house team can at times not be the most effective solution. Our goal in providing an outsourced model is to minimise risks, remove the single point of failure when staff leave, and improve IT service delivery. In addition, with strict budgets currently in place, we can't exceed existing IT cost structures."
"Before the relationship began, TRT in conjunction with the client prepared a thorough Service Level Agreement which listed key performance indicators agreed in the original proposal."
"The client simply could not afford downtime on these systems. So having documented commitments measured monthly meant TRT was fully accountable - we could see at a glance how things were tracking."
As part of the service, TRT provides 24/7 monitoring and proactive health checks including remote and onsite support. This means that potential problems can be identified and fixed before they become disruptive.
"TRT provides the peace of mind that there's always another set of eyes monitoring your system for potential threats and problems - and we have experts on hand to respond 24/7. With an internal team, you'd really be relying on one or two people to perform this role."
"The end result is value for money. That's why we've continued to renew and grow contracts over the years and look forward to continuing our relationships." Domenic concluded.
TRT has recently become a certified IBM and Network Appliance Australia Authorised Business Partner on the back of their proven capabilities to architect, deploy and support proven business IT systems.
If you'd like to arrange a free and confidential discuss on the potential efficiencies of a managed service approach for your organisation, please contact us.