In addition to real-time support, consolidated account history, service call status and service notes, we're pleased to announce the release of the newest module, the Configuration Management Database.

With this new feature clients can log in any time via a central online interface to see detailed information on their IT setup at-a-glance.

"Rather than manually chasing up vendors for updated lists, clients can now get all the information in a central repository. It shows them what equipment is covered and to what service levels. That way there's no confusion and agreements can easily be adjusted as needs change," said Cameron Huysmans, Technical Services Manager at TRT.

This level of visibility means it is easy to manage your IT spend to ensure you have the required level of support across your IT environment. And the best part, TRT updates and manages this information on your behalf.

Domenic Romanelli, TRT's Managing Director, has long been committed to using technology to improve service levels and provide a more open flow of communication.

"This is just another step along our commitment to using technology to become an even more transparent and streamlined organisation. It's updated daily by TRT staff so it's always accurate. In fact it's the same data our staff use for billing, service and consulting, so everyone's on the same page.

This module has just been released so existing clients can expect to have their data populated in the coming months. We are also planning future enhancements of TRACSS including integrated billing/invoicing and sales/ordering modules to deliver even more value for clients.

Want to get on TRACSS or find out more? Please contact us.
If you're an existing client, log into TRACSS here.