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Customer Controlled Escalation
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Hands-On Support from the Top Down

TRT is serious about forming a true business partnership with our clients and offer all our clients multiple contact points and escalation paths should they be required.

In addition to your dedicated account manager who provides a single point of contact for your everyday requirements, you and your staff have access to a 24 hour phone hotline and online support service and an option for a two hour onsite response guarantee. Plus, should urgent issues occur, we provide you with clear escalation contacts right through to the TRT Managing Director.

Our Customer Controlled Escalation procedures include:

  • Incidents and service requests can be logged via our website or phone hotline 24/7
  • 24/7 two-hour response guarantees can be provided with your service level agreement as needed
  • All clients have a clearly defined escalation path with multiple TRT contacts
  • Escalation contacts go all the way through to TRT’s Managing Director should this be needed
To find out more or discuss your requirements, call 1800 998 988 or email us today.  
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